Frequently Asked Questions

Set-up / Service
Connection / Signal
Access / Compatibility
Troubleshooting
Glossary and Acronyms of Wi-fi Terms

Set-up / Service

• How can I buy more time?
• Where can I find TengoInternet™ service?
• How can I purchase the service?
• How much does it cost?
• How is one day of service calculated?
• What hardware or software do I need to access the service?
• How do I configure my Wi-Fi card to detect the TengoInternet service?
• What is "SSID"?

Connection / Signal

• The wireless card indicates no network is available, what do I do?
• What is the TengoInternet Connection Window?
• What happens if I close the pop-up window labeled "TengoInternet Connection"?
• What connection speed can I expect to achieve with TengoInternet’s service?
• I use Windows XP, and it shows my signal strength varying. What does this mean?
• My connection seems very slow. What’s wrong?
• What is an "AP"?
• There are both "802.11b" and "802.11g" adapters available. What is the difference?
• How can I increase my signal strength?
• Why does your service go off every morning between 4:00 – 5:00 a.m.?

Access / Compatibility

• Can I access my web-based email account through my TengoInternet account?
• Can I access my company network using VPN?
• Can I use my AOL browser with the TengoInternet service?
• Where else may I use my Wi-Fi adapter?
• Can I use VOIP phone services such as Vonage over my internet connection?
• Why does TengoInternet recommend USB style adapters rather than PCMCIA adapters?
• How can I print?
• Why do I have to login every time I use your service?

Troubleshooting

• If I am having trouble configuring my card or my system, who do I call?
• When I launch my browser I don’t receive a welcome or log-in screen.
• Why can’t I receive email?
• Why can’t I send email?
• I installed the AOL 8.0 browser and I can no longer use the TengoInternet Service.
• When I logged on, the "TengoInternet Connection" window failed to pop up, and the system logged me off after 10 minutes. What’s wrong?
• I selected a link in an email and my "TengoInternet Connection" window jumped to the link. How do I keep from getting logged off?
• How do I secure my connection to the Internet through TengoInternet?
• My new laptop came with wireless already incorporated but it won’t connect.
• How do I protect my computer from adware, spyware and other malware threats?
• I’m seeing interference with my connection that seems to come and go. What could cause this?