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Frequently Asked
Questions
Set-up
/ Service
Connection
/ Signal
Access / Compatibility
Troubleshooting
Glossary and Acronyms of Wi-fi Terms
Main FAQ Page
Access
/ Compatibility
Can I access my web-based email
account through my TengoInternet account?
You can access any web-based email account such as Yahoo.com
or Hotmail.com. If you use POP/SMTP mail you should
be able to access your email just as if you were connected
to any standard internet connection. We automatically
manage outgoing SMTP email routing, so no changes should
be required in your mail client.
Can I access my company network
using VPN?
Yes. TengoInternet support most VPN clients. Log-in
to TengoInternet using a correctly configured IE or
Netscape browser, then launch your VPN client.
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Can I use my AOL browser with
the TengoInternet service?
Yes. Use your Internet Explorer, Nescape, Mozilla or
other open browser to connect to the TengoInternet service,
and then launch your AOL browser. See AOL 8.0 browser
issue.
Where else may I use my Wi-Fi
adapter?
Wi-Fi is quickly becoming available at locations around
the world.
World Wide Wi-Fi Hotspot Directory:
http://www.wifinder.com/
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Can I use VOIP phone services
such as Vonage over my internet connection?
Today’s Wi-Fi equipment does not provide for prioritization
of VOIP traffic, so TengoInternet does not current support
VOIP services. You may try the services, but your results
will likely be unsatisfactory.
Why does TengoInternet recommend
USB style adapters rather than PCMCIA adapters?
PCMCIA (slide in card style adapters) are convenient
and work well in open environments, but RVs have all
kinds of structure and systems– fuel tanks, water
tanks, refrigerators, flat screen TVs mounted on the
wall, plumbing, gear for working the pop-outs—that
can block your WiFi signal. If you are using a PCMCIA
adapter in your laptop or a PCI card installed in your
desktop PC, you have to move the entire computer to
get a better signal. The USB adapters come with 5 foot
cords that allow you to move the adapter around to get
a better signal while you stay comfortable at the table
or in your chair. The USB adapters also work with both
laptops and desktop PCs, so they have much more versatility
than the PCMCIA cards (which only work with laptops)
or PCI cards (which only work with desktops and require
you to open up the PC case to install them).
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How can I print?
The most convenient solution available today is to connect
to www.fedex.com/us/officeprint/main/index.html
and find a local Kinko’s shop. These stores have
the ability to accept print requests over the internet
and print them for later pick-up. They are open 24 hours
a day and there are hundreds of locations around the
country.
Why do I have to login every time I use your service?
When signing up for the service on the online registration screen, check the “Mac Authentication” box at the bottom of the user information page. If this box is checked during registration, you will be automatically logged into our service when you start your PC. Please note if you are not willing to provide contact information during registration, you will NOT be given the option of Mac Authentication.
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