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Frequently Asked
Questions
Set-up
/ Service
Connection / Signal
Access
/ Compatibility
Troubleshooting
Glossary and Acronyms of Wi-fi Terms
Main FAQ Page
Connection / Signal
The wireless card indicates no
network is available, what do I do?
If the card indicates that no service is available,
make sure that your card is configured correctly and
WEP security is disabled. Check to see if you have a
wireless signal by opening your Wi-Fi adapter utility
and seeing the Network Name of "tengointernet".
On a PC, configure your card through the client manager
or under your Network and Dial-up Connections. In your
Wi-Fi software, set the following parameters: SSID/
Network Name to "tengointernet", select WEP/
Encryption Disabled; and infrastructure mode.
What is the TengoInternet Connection
Window?
The TengoInternet Connection window tells our service
that you are actively using the account. Leave this
popup window OPEN, do not close, throughout your entire
session. You can minimize this window, but don’t
close it.
- If you close the window or your browser automatically
blocks pop-ups, the system will think that you have
ended the session and automatically log you off.
- If you have set your browser to block pop-ups,
you will need to enable pop-up windows to all the
system to bring up the Connection window.
- If you inadvertently close your window without
intending to end your session, simply open a browser
window and type ‘http://192.168.4.1/cgi-bin/authlogin’
which will restore your Connection window.
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What happens if I close the pop-up
window labeled "TengoInternet Connection"?
The TengoInternet Connection window tells our server
you are still actively using your account. You can minimize
this window, but if close the window or your browser
automatically blocks pop-ups, the system will think
you have ended your session and log you off. If you
close the window without intending to end your session,
simply open a browser window and type "http://192.168.4.1/cgi-bin/authlogin",
which will restore your Connection window. If you have
set your browser to block pop-ups, you will need to
enable pop-up windows to allow the system to bring up
the Connection window to avoid the having to perform
the previous action each time you use the service.
What connection speed can I expect
to achieve with TengoInternet service?
The speed varies from location to location, depending
on the park’s internet connection. You should see
anywhere from DSL connection speeds around 200kbps all
the way up to T1 speeds of 1.5mbps.
^TOP^
I use Windows XP, and it shows
my signal strength varying. What does this mean?
Windows XP’s signal strength display is very inaccurate.
If you want to measure signal strength you need to use
a tool such as Net Stumbler (www.netstumbler.com) that
can provide accurate signal strength information.
My connection seems very slow.
What’s wrong?
Spyware, Windows Updates, and IM clients can all run
in the background and absorb bandwidth, making it seem
that your connection has been suddenly slowed to a crawl.
Use Ad-Aware and/or Spybot Search & Destroy to test
and make sure you do not have spyware on your PC that
is using your connection, and keep your anti-virus current
to make sure you do not have any Trojans, worms, or
viruses on your PC that are slowing it as well.
If you are running Windows XP, there is also a problem
with the method XP uses to manage Wi-Fi connections.
See http://www.wired.com/news/technology/0,1282,63705,00.html/wn_ascii
for all the details. With Microsoft’s reluctance
to acknowledge this problem, it is impossible to know
when they will correct this issue.
Ensure your wireless adapter card is located near a window that is facing the wireless access point. Be sure to remove an aluminum sunscreen from the window where the wireless card is located.
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What is an "AP"?
"AP" is short for Access Point; the radio
that your adapter talks to in order to connect you to
the internet. It is the computer equivalent to your
cordless phone’s base station.
There are both "802.11b"
and "802.11g" adapters available. What is
the difference?
802.11b can connect to an Access Point (AP) at a maximum
of 11mbps, while the newer 802.11g devices can connect
at up to 54mbps. While this seems to be an impressive
difference, the limitation in your connection speed
to the internet is seldom your connection to the park’s
network; but rather the limitation of the connection
speed of the park’s internet connection. This varies
from DSL speed (0.2mbps) to T1 speed (1.5mbps) depending
on the speed of the connection available to the park.
These are all much faster than dial-up, which with a
good connection is limited to 0.048mbps.
Since the limiting factor is the available internet
connection, there will not be a significant difference
in your connection speed if you purchase an older and
less expensive 802.11b adapter or a newer and more expensive
802.11g adapter.
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How can I increase my signal strength?
- Locate your wireless adapter close to a window (preferably one facing the nearest park wi-fi antenna)
- Open curtains or blinds (especially aluminum blinds)
- Remove any metallic window coverings (such as windshield sun blockers) as metallic items will reflect signal away from you
- Use your wireless adapters “client utility” to manage your wireless connection, instead of allowing Windows to mange the connection
- Use your wireless adapters “client utility” (most of which have signal strength meters) to optimize your PC/adapter location within your RV
- If you are in the market for a new/replacement wireless adapter, look for ones with the highest power output available
- If you are using your laptop’s built-in wi-fi, consider getting an external adapter, preferably USB, that has more power and allows you placement flexibility without moving your PC
- If you are a “wi-fi power user”, meaning you use wi-fi in RV parks everywhere you go and you depend on wi-fi service heavily, consider acquiring an outdoor antenna that has the client radio built in. They are fairly expensive (around $200), however their signal performance can be as much as 10X that of a traditional wireless adapter.
^TOP^
Why does your service go off every morning between 4:00 – 5:00 a.m.?
TengoInternet resets its equipment every morning to clear memory and cache. This task is done to keep our equipment running at optimal speeds and to ensure reliability. If your computer is left on overnight, you will have to re-login to our service in the morning.
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