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Frequently Asked
Questions
Set-up / Service
Connection
/ Signal
Access
/ Compatibility
Troubleshooting
Glossary and Acronyms of Wi-fi Terms
Main FAQ Page
Set-up / Service
How Can I Buy More Time?
If you already have an account with TengoInternet and wish to buy additional time, click the following link, select your location from the drop-down menu below. (Note: Please check with the front office if you are unsure of the name of your location as campgrounds often go by multiple names.) Once you have selected your location, you will see the original TengoInternet login page. Enter your User Name and Password. Once you have logged in to your account, select “Returning Customers: Manage Your Account.” This brings you to your Account Management Portal, where you select the Subscription Services Tab, then select the Buy a Plan Tab, select the desired plan, click the Terms and Conditions checkbox, and click Submit to purchase a new plan.
If you purchased the TengoInternet service from the campground office, simply return to the office to purchase additional pre-paid coupons with access codes.
Select your location and press Go.
Where can I find TengoInternet™
service?
See our TengoZone Locations page for a complete list
of current locations.
How can I purchase the service?
- TengoInternet’s wireless internet service can
only be purchased at a TengoZone location.
While at a location, you can purchase the service
online during your registration process or
pre-paid cards at the front desk.
- If you purchase the TengoInternet service online,
simply select “Purchase Access” from the
Welcome Screen and you will be guided through a 3-step
process to select and purchase a plan.
- Some campgrounds also offer pre-paid cards
for sale at their register. At these campgrounds,
the campground staff will provide you with a “coupon
sticker” with the code necessary for log-in along
with a “user guide”.
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How much does it cost?
Purchase a Tengo account and use your account at every TengoInternet location you visit. All our pricing plans have this “roaming” feature built-in to help simplify your Wi-Fi experience. Prices may vary slightly by location and some locations offer free access. Contact the location’s office to learn more.
1 day $3-$5
1 week $12-$15
2 weeks $24.95
1 month $29.95
3 months $84.95
6 months $149.95
12 months $219.95
How is one day of service calculated?
One day of service is a 24-hour continuous time period
beginning at the first point of activation.
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What hardware or software do I
need to access the service?
See "Getting Connected" for minimum hardware
and software requirements. You do not need any additional
software; just a browser and a Wi-Fi certified adapter.
How do I configure my Wi-Fi card
to detect the TengoInternet service?
Windows XP and Apple OSX should automatically detect
settings. If not or you have a previous OS, open your
Wi-Fi card software (use the Pronto info.), using the
appropriate method dictated by your card manufacturer,
and set the following parameters:
- Select "Infrastructure Mode"
- SSID to "tengointernet" (do not include
the quotes).
- Select WEP/Encryption Disabled.
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What is "SSID"?
The System Set Identifier (SSID) is the identifying
name of an 802.11 wireless network. It differentiates
one Wireless LAN (WLAN) from another, so all access
points and all devices attempting to connect to a specific
WLAN must use the same SSID. An SSID is also referred
to as a Network Name because essentially it is a name
that identifies a wireless network. When you specify
your correct SSID in your client setup you ensure that
you connect to your wireless network rather than another
network in range. You can configure this using your
Client Configuration utility or Network Connections
Settings.
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