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Frequently Asked
Questions
Set-up
/ Service
Connection
/ Signal
Access
/ Compatibility
Troubleshooting
Glossary and Acronyms of Wi-fi Terms
Main FAQ Page
Troubleshooting
If I am having trouble configuring
my card or my system, who do I call?
For card configuration issues, call the card manufacturer
or if is an integrated card, call the manufacturer of
the computer. At some RV and hotel locations, check
the office for local assistance. Here are some helpful
numbers:
Apple 800.275.2273
D-Link 877.453.5465
EnGenius 714.432.8668
Linksys 800.326.7114
NETGEAR 888.638.4327
Orinoco 866.ORINOCO
When I launch my browser I don’t
receive a welcome or log-in screen.
Make sure that your browser settings are correct.
These settings are located in the Tools section of your
browser. Select Tools, Connections, LAN Connection and
make sure your browser is configured for DHCP or "auto-detect
settings" and unselect any proxy server or gateway
setting. Close the browser and reopen, and your card
should detect the network and connect you automatically.
On a MAC, configure you TCP/IP panel to connect via
AirPort, using DHCP server. Start AirPort and you will
be automatically connected. See AOL and VPN access below.
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Why can’t I receive email?
Be sure that you have connected to TengoInternet from
your browser before trying to connect with an email
client such as Outlook Express or Outlook.
Why can’t I send email?
Your email client may be set to provide a username and
password for your outgoing email. You will need to turn
off "Authentication" on your outgoing email
while using the TengoInternet service to send email.
From the menu bar, go to:
Tools -> E-mail Accounts -> View or Change Existing
Accounts
Select the account you are using to send email,
and select ‘Change’, then select the "More
Settings . . ." button. Select the "Outgoing
Server" tab, and un-check the "My outgoing
server (SMTP) requires authentication" box.
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I installed the AOL 8.0 browser
and I can no longer use the TengoInternet Service.
AOL 8.0 disables certain features within the Internet
Explorer Browser when users select "Make AOL my
default browser" during the install. If you have
already installed AOL 8.0, please download a non-Microsoft
browser such as Opera
<http://www.opera.com> or use Mozilla
<http://www.mozilla.org>, and use this browser
to connect to TengoInternet.
When I logged on, the "TengoInternet
Connection" window failed to pop up, and the system
logged me off after 10 minutes. What’s wrong?
You are using either pop-up blocker software or a browser
that allows you to block pop-ups. You need to turn off
your pop-up blocking settings, and then log on. The
"TengoInternet Connection" window will now
come up. Leave it up and continue browsing in the original
browser window.
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I selected a link in an email
and my "TengoInternet Connection" window jumped
to the link. How do I keep from getting logged off?
Change your browser settings by going to the navigation
bar in your browser, selecting Tools=> Internet Options=>
Advanced=> Reuse Windows for Launching shortcuts.
How do I secure my connection
to the Internet through TengoInternet?
Like any public internet connection, including dialup,
DSL, and cable, wireless networks are not inherently
secure. Although we support customer-initiated security
solutions such as virtual private networks, encryption
and personal firewalls, TengoInternet cannot guarantee
or otherwise be responsible for their effectiveness.
It is the customer’s responsibility to adopt those
security measures best suited to their individual requirements.
Your log on, account, and credit card information exchanged
with TengoInternet are all protected by SSL encryption.
It is important to make sure that any confidential
personal or financial information you exchange with
a web site is protected by encryption. You can tell
if you are connected to a secure site by looking in
the lower right-hand corner of your browser. If you
see a small closed lock, you are connected to a secure
page.
You should install, regularly update, and regularly
run anti-virus software and a firewall to protect your
computer.
Anti-virus Software and Firewalls Combination Packages:
Symantec (Anti-Virus and Firewall):
Norton
Internet Security
Trend Micro (Anti-Virus and Firewall):
Trend Micro PC-cillin
McAfee (Anti-Virus and Firewall):
Webessentials
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My new laptop came with wireless
already incorporated but it won’t connect.
The new laptops with built in wireless have an external
button or switch that turns on the antenna. If this
is turned off, you will not be able to connect to the
network.
How do I protect my computer from
adware, spyware, and other malware threats?
It is important that you frequently check for updates,
and run these programs frequently to ensure your internet
connection does not get choked by spyware and malware
trying to use your internet connection.
There are several good free tools to scan your PC for
adware, spyware, and malware.
^TOP^
I’m seeing interference with
my connection that seems to come and go. What could
cause this?
There are several things in your RV that can cause signal
conflicts with your Wi-Fi adapter. If you use a cordless
phone in the 2.4gigaHertz band it can disrupt your network
connection, as they both operate in the 2.4gigaHertz
band. Also, microwave ovens are "noisy" in
the radio spectrum and can leak radio waves that can
disrupt your connection.
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