Why become a TengoZone?

Great Customer Experience
Flexible Solutions
Flexible Contracts
Network Services

TengoInternet is the oldest and largest wireless Internet services provider for the camping and outdoor hospitality industries. Headquartered in Austin, Texas, TengoInternet has earned a reputation for delivering the best guest experience and helping operators meet their business objectives through its high service level; dedicated sales and marketing teams; innovative programs and flexible contracts.

The importance in selecting the right wireless Internet provider for your location cannot be understated. They are an extension of your relationship with your customers and can help you build loyalty which in turn will lead to longer stays, positive good will and hopefully, positive word-of-mouth among their friends.

In most instances, you will have a long-term relationship with this provider and need assurance in their technical ability to maintain, troubleshoot issues and repair the Wi-Fi network as needed.

The right provider should offer contract terms that complement the business goals for your location. Whether you want to own or lease the network, provide Wi-Fi for a fee or for free, it is important to hire a network provider who offers flexibility throughout their business offerings.

The old adage is true in Wi-Fi—“there is no such thing as a free lunch.” If someone offers you a free Wi-Fi network, beware. Often, there are hidden usage quotas, no customer support for your guests, or it is a start-up company trying to build business without a stabile business plan and a support network for long-term success. Once you promote Wi-Fi to your guests, it is crucial to know the provider will be around a long time to help you fulfill your promise. With over 60% of RV park travelers selecting a park based on whether Wi-Fi is provided, it is essential that the Wi-Fi service is easy to use, reliable and reasonably priced so you can keep your guests once they arrive.

:: Figure your Return on Investment

Great Customer Experience

“We have been very satisfied with Tengo's service…Our guests who’ve used the service have sung the praises of the high-speed and connection and easy connectivity…I would heartily recommend TengoInternet for your WiFi needs.”
Tom Kuznik
Oak Plantation Campground, Charleston, South Carolina

“First, I REALLY, REALLY, REALLY appreciate your product…I did not know this was available when I showed up here. I couldn't believe my ears and eyes…The hook up was seamless and effortless. I connected the first time like it was the hundredth time… set up and waiting for me. For what it is worth to you…I will go WAY out of my way to be able to avail myself of your service.”
Richard G. Erickson
Guest at San Francisco RV Resort, San Francisco, California

A great customer experience means that both the business owner and the guest are happy. We offer a great guest experience with an easy-to-use, reliable service that requires little configuration and 24x7 toll-free support in case of a problem. For the business owner, we offer the tools and training to help your front desk team understand and promote the service. Plus, we are dedicated to being responsive and always look to exceed your relationship objectives.

Flexible Solutions
We can provide the right offering for your location(s) based on your requirements and needs. Some of our flexible solutions include:

• Free, for-pay or price-bundling plans for guests
• Online billing which eliminates the transaction from your front office
• Prepaid coupons to sell in the front office to guests who are not comfortable using their credit card online
• Roaming plans that allow guests to use service throughout our network of locations with one account

Flexible Contracts
TengoInternet understands your desire for flexibility in all your business dealings. With our flexible contracts, you control the cost, term and revenue opportunities. You can also choose the host of your network, which warranty is appropriate and the best management fee structure for your business. Our network options include customer-owned, leased and Tengo-financed over time periods from one to five years. Management options include fixed-fee and revenue-based plans. Here are a few examples of our contract options:

• Network lease
• No contract—you buy the network upfront and own it. You can hire us to monitor the network and provide support for your guests, or you can handle everything yourself.
• Minimal cost upfront
• Free guest access—you can buy the network and provide free Wi-Fi to your guests at a nominal monthly fee depending on the size of your location
• Network Management and Customer Care for existing networks

Network Services

From wireless network design and installation to support, the following services are available to our business customers.

• RF Network Design, Installation and Maintenance
• Network Management, Monitoring and Response
• Network Authorization
• Internet Access Provisioning
• Subscriber Support and Promotion
• 24x7 Toll-free and Online Customer Support
• Onsite Orientations, Banners and Guest Collateral
• Online Branding, Content, Directory Listings and Targeted Media Outreach
• Affinity and Roaming Programs

TengoInternet currently provides wireless access service for RV parks, hotels and apartment complexes throughout the U.S. and Mexico. Make your business a TengoZone today!