Nomad Transition FAQs

Welcome to our family! We look forward to serving you, your staff and guests. To ensure a successful transition to TengoInternet services over the next six months with no interruption of service, TengoInternet has developed a plan and a joint-task team of TengoInternet and NomadISP employees. We also prepared the following FAQ’s to address most questions you or your guests may have about the transition:

Will I experience any disruption in WiFi service?
You will NOT experience any disruption in WiFi service to your Guests and Staff. We will be remotely changing some of the network settings at your location and you will be notified prior to any changes. If you are printing coupons for guest access, this will also be unaffected.

Who will my guests and I call for technical support at my location?
Please use the same support lines you have used in the past until further notice. We will notify you in advance of any changes in your access to technical support for your location.
 

•    Nomad Technical Support: 1-877-254-6672
•    TengoInternet Transition Questions: (512) 469-7660

Will my Monthly Service Agreement (MSA) be affected by the acquisition?
No, your service levels will remain the same and your existing WiFi product warranties will remain intact as defined in your monthly service agreement. Also, you will have options to upgrade your monthly service agreement to meet your needs moving forward – with online directory listings, enhanced staff and guest support, 2nd Day onsite support, VIP Lines, onsite marketing collateral, pre-paid discounts and our productivity suites

Will I still be able to use the Affiliate Manager?

Yes, the Nomad Affiliate Manager will still be available and fully functional. Any changes to Affiliate Manager or other tools you currently use will be communicated through the transition process.

Will I have the same Sales Representative and Account Management team?

While some roles may change over time, and as the company grows through TengoInternet’s substantial relationships and resources, we anticipate maintaining stable and consistent relationships with all of our venues.

Will my payment method change and will I still be invoiced at the same time each month?
For now, the payment method will remain the same. Changes in format and any billing adjustments will be communicated to your team in advance of any significant change to the way you are invoiced today.

I have more access points to install – How will my installation be impacted?

Installations can be affected by many internal and external factors, but we do not anticipate that the acquisition itself will cause delays in installation or service.

How will I order collateral?

For the time being, continue to use the same order methods. We will send out a notice in advance to any process changes in ordering and receiving collateral. Rebranding collateral will take place over time as we deplete inventories.

Will the acquisition change how my customers connect to the Nomad WiFi service?
No, the connection process will remain the same for now. Any changes to the connection process will be clearly communicated at the time of such a change. Rebranding of all sites will occur over some time, so you may expect to see both Nomad and TengoInternet branding in various locations.

Will Nomad roaming users now get access to TengoInternet locations?

No, for now there will be no changes to the locations available to roaming users.